Terms & Conditions

Welcome to Serena AI ("we," "us," or "our"), a wellness chatbot designed for self-help and conflict resolution. We design our processing around the principles of the EU General Data Protection Regulation (GDPR). Safeguarding your personal data is our highest priority. • Company Name: SerenAI Labs, Inc. • Registered Address: 131 Continental Dr, Suite 305, Newark, DE 19713, Delaware, USA • Contact Email: [email protected]

• Confidential & Encrypted: We use advanced encryption for all chatbot conversations. Your conversations are encrypted in transit and at rest in our secure database. • Conversation Privacy: Access to conversation content is restricted to authorized service operations and the AI providers that process your messages. • Account Metadata: We do access plaintext account information necessary to operate the service. • AI Processing: Your messages are processed by Anthropic (Claude) and Google (Gemini) under commercial data processing agreements. Voice responses are generated by ElevenLabs. These providers do not use your data for model training.

SerenAI provides an AI-based companion ("Serena") for emotional well-being through the SerenAI mobile app. Serena is not a licensed therapist or healthcare provider, and is not a substitute for professional mental health treatment.

As a user, you agree to: • Provide accurate information when setting up your account • Not use the service for emergency mental health situations • Not attempt to reverse-engineer or exploit the service • Not share your account credentials with others • Use the service in compliance with all applicable laws

SerenAI offers subscription-based access to Serena with the following terms: • Subscriptions are billed and renewed according to your plan's billing cycle • You can cancel your subscription at any time through your device's subscription settings (Settings > Subscriptions on iOS, or Play Store > Subscriptions on Android) • Subscriptions purchased through the Apple App Store or Google Play Store are subject to the respective store's terms and refund policies • Message limits reset each billing period on paid plans and weekly on the Free plan • Payment will be charged to your Apple ID or Google Play account at confirmation of purchase • Subscription auto-renews unless cancelled at least 24 hours before the end of the current period

SerenAI is provided "as is" without warranties of any kind. We are not liable for: • Any decisions made based on conversations with Serena • Service interruptions or technical issues • Content generated by the AI that may be inaccurate or inappropriate • Any indirect, consequential, or incidental damages

Important: Serena is an AI companion and not a licensed medical professional. The service is not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you're experiencing a mental health emergency, please contact a healthcare provider or emergency services immediately.

Email: [email protected] Address: 131 Continental Dr, Suite 305, Newark, DE 19713, Delaware, USA You may also lodge a complaint with the relevant Data Protection Authority in your jurisdiction if you believe we have not resolved your concern.